{"id":6467,"date":"2020-12-10T14:19:08","date_gmt":"2020-12-10T20:19:08","guid":{"rendered":"http:\/\/kmbrian.com\/blog\/?p=6467"},"modified":"2020-12-18T14:19:55","modified_gmt":"2020-12-18T20:19:55","slug":"sales-funnel","status":"publish","type":"post","link":"http:\/\/kmbrian.com\/blog\/sales-funnel\/","title":{"rendered":"Everything You Need To Know About a Sales Funnel"},"content":{"rendered":"
A recent survey found that 50% of sales reps avoid being pushy when approaching buyers, while 84% of buyers felt this wasn\u2019t the case<\/a>.<\/p>\n So, where\u2019s the disconnect?<\/p>\n We\u2019d wager that a lot of sales organizations aren\u2019t utilizing a sales funnel. With a sales funnel, you\u2019re avoiding the pushiness by making sure your conversations are highly relevant at all times.<\/p>\n You ask questions in certain parts of the funnel and push for the sale in others. Get your wires crossed, and they\u2019ll sprint to the nearest competitor. The hard truth is that your prospective customers have a lot of options.<\/p>\n To make a sale, you\u2019ve got to set the perfect conditions. That\u2019s where an optimized sales funnel makes all the difference. Without one, you might as well be guessing. With one, you\u2019re on the path to record sales.<\/p>\n Here\u2019s everything you need to know about sales funnels:<\/p>\n A sales funnel maps the journey a prospective customer goes through when purchasing products or services.<\/p>\n Creating a sales funnel helps identify possible holes in the process where prospects are losing interest. Sometimes it\u2019s as easy as changing your sales copy or reworking your pricing structure. Other times it requires a complete overhaul of your sales funnel.<\/p>\n Ultimately, you\u2019ll never know where you stand until you create one.<\/p>\n It\u2019s also worth noting that sales funnels are not static \u2013 they\u2019re constantly changing and evolving to meet your customer\u2019s needs. Each stage of your funnel requires finesse. Say the wrong thing at the wrong time, and you could scare them away.<\/p>\n Let\u2019s break down what each means:<\/p>\n At this stage, a prospect becomes aware of your company and has a vague understanding of what you offer. Typically, a prospect is either actively seeking answers to a specific problem or happens to stumble upon a challenge that directs them to you through one or many channels.<\/p>\n The best way to get on a prospect\u2019s radar is by putting yourself out there with content. Here are a few examples of awareness generating content:<\/p>\n Sometimes fate collides your organization with a prospect, and they immediately pull out their credit card or request a call with your sales department. That right-place, right-time, right-everything scenario isn\u2019t as common as you think.<\/p>\n More often than not, the awareness stage acts as a courtship. One where you\u2019re expected to woo them into requesting more information or engaging with your business in another capacity. If you\u2019re lucky, you\u2019ll strike the right balance of product-fit and trustworthiness to garner not only their attention but their interest. Let\u2019s move onto the next step:<\/p>\n As prospects move down the funnel from awareness, they\u2019ll find themselves in the interest stage. Interest equates to comparison shopping, in-depth research, and mulling over their various options.<\/p>\n At the interest stage, you\u2019ll excel by providing the absolute best content you have to offer. Content that helps them do research and builds trust. Some notable examples of interest content are:<\/p>\n Remember, content in the interest phase doesn\u2019t sell to clients. It exists merely to spark engagement and keep their interest. You want to wow them with your content. Ideally, it will display expertise and that you have the capacity to solve their problems or help them achieve greatness.<\/p>\n If you go in for the sale in the interest phase, you\u2019re liable to push them away.<\/p>\n As prospects slide further down the funnel, they\u2019ll eventually find themselves in the decision stage. You have their attention, and they want to know as much as possible so they can make a confident buying decision.<\/p>\n It\u2019s important to note that you may have their attention, but they may still be weighing your offer against two or three competitors.<\/p>\n It\u2019s not a done deal yet.<\/p>\n The best thing you can do when you have clients in the decision phase is to make your best offer. Sell benefits, not features. Offer perks like free shipping, bonus products, discount codes. You name it. Make it irresistible.<\/p>\n Sometimes you\u2019ll see negotiation in this stage as well. Content doesn\u2019t go away in the decision phase \u2013 it merely morphs into something they\u2019ll expect to help them make an informed decision.<\/p>\n Here are some examples of decision content:<\/p>\n If you succeed in the decision phase, they\u2019ll move onto the next step. If not, they\u2019ll go back to the interest stage and keep doing research. Or worse, they\u2019ll go to a competitor.<\/p>\n You can probably guess what this stage is all about: purchasing<\/em>.<\/p>\n Some examples of helpful content at this final stage are:<\/p>\n All content in this phase should end with a strong call-to-action.<\/p>\n In the action phase, it\u2019s also important to make it as easy as possible for them to say yes. Seriously, it should feel effortless at this point. Don\u2019t have them jump through hoops to make the decision. Here are some examples to convey the point:<\/p>\n The easier people get through the purchasing process, the more likely they\u2019ll go through with it again and return to make additional purchases.<\/p>\n Understanding your audience will always be priority number one. If you do it right, you\u2019ll figure out:<\/p>\n At a minimum, your research should answer the following questions:<\/p>\n There\u2019s a strong chance you\u2019re going to need multiple funnels. Mainly because your target audience doesn\u2019t fit neatly into one category. They\u2019re going to buy your product for different reasons, and they\u2019ll likely use it in different ways.<\/p>\n Plus, each buying experience will have its own nuances and hurdles to overcome. When building buyer personas, it\u2019s best to make each persona feel like a real person<\/a>.<\/p>\n Your research phase will help here, but you\u2019ll want to go deeper. Determine their age, gender, income, location, hobbies, and interests. Understand their education level, occupation, and career goals. Gather as many data points as possible, so there\u2019s no question who you\u2019re selling to in each stage of the funnel.<\/p>\n The best way to find this information is by surveying existing customers, doing 1-on-1 interviews, creating focus groups, or talking to your customer-facing employees who work with them daily.<\/p>\n You\u2019ll never drive awareness or fill your sales funnel if there isn\u2019t a holistic traffic strategy in place. While driving traffic is easy in concept, it takes consistent effort to master.<\/p>\n Some of the most common ways to drive traffic are:<\/p>\n As you can see, the options for driving traffic are plentiful, but that doesn\u2019t mean you should use each one. Your audience is unique and will respond to a unique blend of approaches. It\u2019s up to you to put in the leg work to find the right marketing mix.<\/p>\n Now that you have their attention, your effort shifts to keeping it. Engagement is all about keeping them actively considering your products and services.<\/p>\n The content you create for this stage has to be high quality and consistent. Wait too long, and they\u2019ll lose interest. You also don\u2019t want to overwhelm them with too many touchpoints. It\u2019s about striking a balance. Figure out a cadence of touchpoints that your sales reps can easily keep up for days or weeks. Use Mailshake to automate this process<\/a>.<\/p>\n By now, you should have a general idea of what interests them, so sending relevant content that helps them get closer to a buying decision is ideal.<\/p>\n Sales emails, sales calls, squeeze pages, and webinars are your best friend at this stage. They cut through the fluff, push the benefits, calm their fears, and ask direct questions. Figure out common objections and curate some content to overcome them:<\/p>\n If they\u2019re worried about price,<\/strong> then it\u2019s time to offer a money-back guarantee and perhaps a flexible payment plan.<\/p>\n Not sure they\u2019re making the right decision?<\/strong> Drum up some social proof like client testimonials and positive reviews.<\/p>\n If they\u2019re expressing concerns about onboarding,<\/strong> then put them in touch with an onboarding manager or share the proposed timeline to get them set up.<\/p>\n Make it easy<\/em> to say yes.<\/p>\n Finally, have a follow-up policy. Not everyone that makes it through your funnel will buy from you, but that doesn\u2019t mean all is lost. In fact, they may be easier to sell to now that they\u2019ve seen what you have to offer. It could have been timing or unforeseen circumstances. No matter the reason, you\u2019ve got to find a cadence to keep in touch and keep their interest alive.<\/p>\n Many organizations have a final funnel level dedicated to retaining customers<\/em>. Your work is far from over when they successfully convert. Now that they\u2019re bought in and are part of your company\u2019s ecosystem, they’re more likely to purchase again.<\/p>\n Turn that one purchase into 2, then 10, then make them a lifetime customer.<\/p>\n Start by expressing gratitude, requesting feedback, and end by making sure they know how to reach you again. You may have even earned the right to ask for referrals.<\/p>\n Mailshake is an integral part of crafting a successful sales funnel. Ditch the complicated outreach for something automated and easy-to-use. To see if Mailshake is the right fit for your company, reach out to our sales team to start a conversation<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" A recent survey found that 50% of sales reps avoid being pushy when approaching buyers, while 84% of buyers felt this wasn\u2019t the case. So, where\u2019s the disconnect? We\u2019d wager that a lot of sales organizations aren\u2019t utilizing a sales funnel. With a sales funnel, you\u2019re avoiding the pushiness by making sure your conversations are …<\/p>\n","protected":false},"author":3,"featured_media":6468,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":""},"categories":[5],"tags":[],"jetpack_featured_media_url":"http:\/\/i1.wp.com\/kmbrian.com\/blog\/wp-content\/uploads\/2020\/12\/Everything-You-Need-to-Know-About-a-Sales-Funnel.jpeg?fit=1138%2C493&ssl=1","yoast_head":"\r\nWhat Is a Sales Funnel?<\/h2>\n
What Are the Stages of a Sales Funnel?<\/h2>\n
Most sales funnels are divided into multiple steps, which vary based on industry and other factors. The most common sales funnel has four key steps that you can easily remember with the acronym AIDA. That\u2019s A<\/strong>ttention, I<\/strong>nterest, D<\/strong>ecision, A<\/strong>ction.<\/p>\n
Awareness<\/h3>\n
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Interest<\/h3>\n
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Decision<\/h3>\n
\n
Action<\/h3>\n
\n
\n
How to Build a Sales Funnel<\/h2>\n
Your sales funnel is only as effective as the work you put into it. Sure, some products will sell themselves, but the vast majority require constant experimentation and tweaking to find the proper sales funnel structure. Here\u2019s a blueprint you can use:<\/p>\n
Research Your Target Audience<\/h3>\n
\n
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Build Buyer Personas<\/h3>\n
Develop Your Traffic Strategy<\/h3>\n
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Create Your Audience Engagement Strategy<\/h3>\n
Craft Your Conversion Strategy<\/h3>\n
Here\u2019s where you dial up the heat a notch or two.<\/p>\n
Are There Other Steps to the Funnel?<\/h2>\n