{"id":2562,"date":"2020-05-12T12:08:00","date_gmt":"2020-05-12T17:08:00","guid":{"rendered":"http:\/\/blog.kmbrian.com\/?p=2562"},"modified":"2020-12-04T17:22:24","modified_gmt":"2020-12-04T23:22:24","slug":"sales-skills","status":"publish","type":"post","link":"http:\/\/kmbrian.com\/blog\/sales-skills\/","title":{"rendered":"15 Sales Skills Anyone Can Learn to Be a Great Salesperson"},"content":{"rendered":"\r\n
Would you call yourself a born salesperson? It might feel like the ability to sell is something you\u2019re either born with or you\u2019re not, but according to some researchers<\/a>, everyone is technically \u201cin sales.”<\/p>\r\n Sure, we\u2019re not Ready to get started? We\u2019ve put together thirteen practical skills anyone can learn. Practice them, improve them, and master them all trying to find new customers to buy a product. But if you\u2019ve ever tried to convince a kid to go to bed or a shop to give you a discount, you\u2019ve been selling all along.<\/p>\r\n Of course, the sales skills that are needed when you actually work in sales require more targeted effort. But while we all have our own natural aptitudes, anyone can learn to become better at influencing others \u2013 which is, in essence, what selling is really all about.<\/p>\r\n These are the “soft” sales skills that have less to do with sales tactics and more to do with the way you act, and how you approach a prospect or a sale.<\/p>\r\n If “To Sell Is Human” author Daniel Pink<\/a> is correct, everyone is a salesperson. Even so, nobody wants to come across as the stereotypical used car salesperson. Instead, you want to sell in ways that make you feel comfortable with what you\u2019re doing (and that let you sleep easy at night).<\/p>\r\n That\u2019s why it\u2019s important to find your sales personality<\/a> and understand what makes you proud to do your job \u2013 and what makes you feel ‘sleazy’.<\/p>\r\n If you have to pick just one area to focus on from this article, concentrate on becoming comfortable in your sales role. You could learn every other skill on this list and then some, but if you\u2019re an insecure, nervous salesperson, you might never have the chance to try them out.<\/p>\r\n To start, you need a product, company, or service you believe in. It\u2019s difficult to sell something if you don’t. After all, if it\u2019s clear you don\u2019t really believe what you\u2019re saying to a potential customer, why should they buy in?<\/p>\r\n So figure out what it is that excites you about your product or service, and then focus on genuinely helping people who need what it offers. If you frame your sales process<\/a> in this way \u2013 helping people with problems your product can solve\u2013- the whole thing is likely to feel much easier.<\/p>\r\n Then, practice, practice, and practice some more. With on-the-job experience and a product you believe in \u2013 and the self-confidence and authenticity that come from both \u2013 you\u2019ll soon find that selling is something you like and<\/em> are good at.<\/p>\r\n To be an effective salesperson, you have to manage your time, which you can do by implementing systems into your day. Systems work especially well for sales, as the typical sales process occurs in multiple stages and responds well to compartmentalization.<\/p>\r\n Think in terms of prospect, prepare, approach, present<\/em>, etc.<\/p>\r\n Image Source<\/a><\/p>\r\n How to do it<\/strong><\/p>\r\n Over time, systems will begin to emerge from your work. Some steps in the system will occur so frequently that they\u2019ll become habits naturally. You probably already have some examples of this at home \u2013 for instance, maybe you always put your clean dishes away while waiting for your coffee to brew in the morning.<\/p>\r\n You have habits like this in your work too, but you can supercharge them by adopting habit stacking<\/a> \u2013 basically, linking everyday habits together so that they’re always performed sequentially. You could, for instance, make it a habit to always open your CRM or email marketing system when you turn on your computer in the morning. Once that habit is established, add more layers until you have a productive daily sales routine.<\/p>\r\n This should be done gradually. But if you do it right, you\u2019ll have multiple essential sales tasks taken care of by the time your coffee\u2019s cool enough to drink.<\/p>\r\n Strategic prospecting is a cross between prospecting and lead qualification<\/a>. For this article, we\u2019re defining prospecting as the process of adding possible targets to your sales funnel, and lead qualification as assessing these possible customers for suitability. The great news is that if you’re more strategic about the way you do your prospecting, you\u2019ll have less work to manage at the lead qualification stage.<\/p>\r\n According to sales strategist and author Marc Wayshak<\/a>, at least 50% of your prospects are not<\/em> a good fit for what you\u2019re selling. In the interest of becoming more efficient, learning to be laser-focused on only the 50% who are<\/em> will save you both time and effort.<\/p>\r\n How to do it<\/strong><\/p>\r\n Your prospecting will get more strategic through education and experience \u2013 unfortunately, there\u2019s no real shortcut here. The more time you spend refining your process<\/a>, incorporating wisdom from the greats, and reflecting on your own successes and failures, the better you\u2019ll become at strategic prospecting.<\/p>\r\n That said, you can speed up the process using technology. There are tools on the market<\/a> that will help tactically, by finding email addresses<\/a> or scheduling follow-ups<\/a>, for example. Adopt these into your process as you continue to refine your strategic prospecting abilities.<\/p>\r\n The benefits of becoming recognized as an industry expert are huge, especially in sales. Not only is your industry expertise likely to be linked to the product you\u2019re selling (and familiarity with your product\/service is an excellent way to become more comfortable in a sales role), it\u2019ll also get you in front of new audiences and new potential clients.<\/p>\r\n How to do it<\/strong><\/p>\r\n There are many routes that people have taken to become industry experts (aka, \u201cthought leaders\u201d). For many, it simply followed as a result of their life\u2019s work in a certain profession, often coupled with a naturally outgoing personality. Others have actively worked to create a sense of \u201cindustry expertise\u201d as part of their marketing efforts.<\/p>\r\n Either way, start by making sure you \u201ctalk the talk\u201d (in other words, that you truly possess some expertise that\u2019s of use to others). Then, look for ways to share that information<\/a> with the people who need it, such as speaking engagements, blog posts, on key landing pages<\/a>, interviews, and podcasts (either as a host or guest).<\/p>\r\n Image Source<\/a><\/p>\r\n A quick look at articles about improving sales will show you that copywriting, oral communication, and social media are all thought to be crucial to your success as a salesperson<\/a>. They are, but there are two other overarching skills that bring these ways of communicating together and provide coherence throughout the sales process: storytelling and EQ.<\/p>\r\n Together, these two qualities offer a way to guarantee that your message is meeting its target, and that you can manage any outcome of this communication \u201con the fly.” After all, learning sales dialogues is one thing. Coming out on top when a potential client throws you a curveball is quite another.<\/p>\r\n How to do it<\/strong><\/p>\r\n By improving your storytelling<\/a> skills, you make it more likely that your emails will be opened, your articles will be read, and your overall communication will be seen as authentic and trustworthy. Storytelling can be implemented across social media, content marketing, emails, and verbal communication. With practice, it\u2019ll become second nature.<\/p>\r\n Communication isn\u2019t a one-way street. When it\u2019s the client\u2019s turn to respond, emotional intelligence (or EQ, for emotional quotient<\/em>) is what\u2019s going to better prepare you to handle that response, whatever it may be.<\/p>\r\n In an ideal world, your client will chime in with a \u201cSure, sign me up!\u201d<\/em> But it\u2019s much more likely that you\u2019re going to need to know how to respond to objections (or when it\u2019s the right time to stay quiet<\/a>). If your emotional intelligence isn\u2019t great, seek out responses that\u2019ll help you learn to respond to the different scenarios you\u2019re likely to encounter as a salesperson.<\/p>\r\n This is a big one. Even after implementing all the skills discussed above, you still need to learn the art of subtly staying on people\u2019s radar \u2013 no matter what part of the funnel they\u2019re in, what\u2019s happened in your recent interactions, and how busy you find yourself.<\/p>\r\n How to do it<\/strong><\/p>\r\n Finding the right balance between \u201cavailable\u201d and \u201coverbearing\u201d can be difficult. Add this to the fact that different prospects will have different reactions to your approach no matter how you do it, and it becomes obvious that mastering this skill takes practice.<\/p>\r\n That said, there are certain behaviors that may well overstep \u201cpersistent\u201d and place you firmly in \u201coverbearing,\u201d deterring your prospects from working with you.\u00a0<\/p>\r\n This can include actions such as:<\/p>\r\n But at least some of these are legitimate lead-generation techniques, right?\u00a0<\/em><\/p>\r\n You\u2019re right. These can be legitimate techniques, but with one caveat.\u00a0<\/p>\r\n Consideration.<\/p>\r\n \u2026 and respect. Ok, two caveats.\u00a0<\/p>\r\n Consideration and respect.\u00a0<\/p>\r\n If your outreach method<\/a>s fail to be considerate<\/strong>, don\u2019t\u00a0respect<\/strong>\u00a0the boundaries of your prospects, and are so frequent that it drives your prospect to ask you to stop \u2014 then you\u2019ve gone too far.\u00a0<\/p>\r\n You have to use\u00a0moderation<\/strong>. Ah, moderation\u2026 make that three caveats.\u00a0<\/p>\r\n So how\u00a0can<\/em>\u00a0you stay on the radar without overwhelming your prospects?<\/p>\r\n First, pick a strategy<\/a>. You have to start somewhere, and you can always modify or abandon your chosen strategy as you gain some experience and see how it works in the real world. Pay attention to how you contact prospects, when you set your follow-up intervals<\/a>, and how you process them once they’ve reached specific stages of your funnel (or reacted in a certain way to your contact attempts).<\/p>\r\n Once your strategy is working relatively well, use technology to automate as much of the process as possible<\/a>. Tools like CRMs can help you manage much of the process from start to finish, while other systems that focus on specific subsets of the process \u2013 like email campaigns<\/a> \u2013 can help you to stay front-and-center on your prospects\u2019 radar.<\/p>\r\n But what should you do when prospects do say no?<\/p>\r\n We\u2019ve all heard the same set of platitudes:\u00a0\u201cno means not yet\u201d<\/em>\u00a0and\u00a0\u201cpersistence pays off.\u201d\u00a0<\/em><\/p>\r\n Our advice? With utmost sincerity, simply ask, \u201cWhy?\u201d<\/strong><\/p>\r\n Asking \u201cwhy\u201d throws people. It stops them in their tracks. Sure, it might prompt some to fly off the handle, but more often than not, it\u2019ll open the door to a whole new line of questioning.<\/p>\r\n This will help you to establish what went wrong and how to approach this, so you can move forward in an ethical way that will preserve the relationship and save you time.<\/p>\r\n Remember: getting a \u201cYes\u201d after 50 attempts doesn\u2019t make you an unstoppable \u201clead-gen legend\u201d; it just makes you a \u201cbusy fool.\u201d<\/p>\r\n Optimize your outreach by focusing on finding the\u00a0right\u00a0<\/em>audience. Then remember the three caveats I mentioned earlier. Be considerate, be respectful, and use moderation.<\/p>\r\n Empathy is one of the most important soft skills to have in your sales arsenal.<\/p>\r\n Empathy is the awareness of other people\u2019s feelings and emotions. It allows you to understand other people\u2019s feelings as though you were feeling them yourself.<\/p>\r\n In sales, empathy will help you fully understand the prospect\u2019s needs and problems. It helps you understand where they are coming from, their pain points, their fears and worries. And that will increase your influence over the buyer\u2019s decision and help guide them towards solutions that will meet their needs.<\/p>\r\n RELATED:\u00a0<\/em><\/strong>The Top 8 Sales Methodologies to Consider for Your Business<\/em><\/a><\/p>\r\n When you approach a deal with empathy, you\u2019re able to build genuine trust and deeply connect with the prospect.<\/p>\r\n Empathy is a skill that you need to practice every day for it to become a part of you. It does not have a switch that you can turn on and off at will. You need to constantly practice it, not only while working but in every aspect of your life.<\/p>\r\n It isn\u2019t very difficult to start developing this skill. Here are some habits you can train yourself in to become more empathic:<\/p>\r\n Try to understand the prospect\u2019s emotional state<\/strong><\/p>\r\n The first way to develop this skill is by trying to understand the emotional state of the prospect. Pay attention to the verbal cues of the individual. What do they tell you about how the client is feeling? What kind of words do they use? Are they unsure or emotional?<\/p>\r\n Understanding the emotional state would help deepen your connection with the client.<\/p>\r\n Put yourself in their shoes<\/strong><\/p>\r\n To understand what a person feels, you need to put yourself in their position. Empathy isn\u2019t you saying \u201cI can imagine what you feel\u201d, but saying \u201d I feel what you feel\u201d. This ability helps you create a connection and builds a foundation of trust with the prospect.<\/p>\r\n To develop this skill, imagine how you would feel if you were in the person\u2019s position.<\/p>\r\n Listen and accept their interpretation<\/strong><\/p>\r\n Salespeople are quick to try to change people\u2019s minds. Selfishly, they need to move so quickly so they can close the deal and move on to the next prospect. Trouble is, with this approach, it\u2019s easy to overlook the client\u2019s views and opinions.<\/p>\r\n Ask yourself this question: Would you want to buy from someone who doesn\u2019t try to understand where you are coming from?<\/p>\r\n Before selling, listen to the prospect.\u00a0Build rapport<\/a>. Not only does this help you create a connection with the prospect, it helps you optimize your sales process for future meetings.<\/p>\r\n The top 1% of salespeople are not lone wolves. It takes a team to succeed. This is especially true if you\u2019re selling to large, complex accounts.<\/p>\r\n Not only do you need the support of other salespeople on your team, you need to be able to work cross-functionally, with people in Marketing, Product, and Customer Success.<\/p>\r\n Here are some qualities that would make you an exceptional team player:<\/p>\r\n RELATED:\u00a0<\/em><\/strong>7 Sales Team Motivation Strategies That Cost You Nothing<\/em><\/a><\/p>\r\n Be genuinely committed<\/strong><\/p>\r\n As a good team player, you must be genuinely interested in the cause of the brand. You can\u2019t just sit back and allow others to do the work; you actively contribute to the team\u2019s success.<\/p>\r\n Be a problem solver<\/strong><\/p>\r\n Don\u2019t just complain about challenges. Offer solutions. In an office setting, being a problem solver can even increase your chances of getting a promotion.<\/p>\r\n Support and respect your team members<\/strong><\/p>\r\n It is important to be aware of how you treat other members of your team. Remember that respect is reciprocal. Never try to shut down someone else\u2019s ideas. Have fun, but never at the expense of others.<\/p>\r\n Getting rejected is part of the sales process. But top salespeople know that, and they take it in stride. They\u2019re able to\u00a0persevere through difficulties, failures, and opposition<\/a>.<\/p>\r\n I cannot tell you how many times I\u2019ve watched the new hotshot sales guy or gal come into an organization, get some easy wins, and then flame out less than 6 months later.<\/p>\r\n Let\u2019s be honest: Any above-average salesperson can close the easy deals \u2014 the buyers that have already decided to move forward, and you\u2019re just guiding them across the finish line.<\/p>\r\n Where do top salespeople separate themselves?<\/p>\r\n It\u2019s perseverance that allows you to keep dialing or doing demos, even after a series of no\u2019s.<\/p>\r\n It\u2019s perseverance that drives you to continue nurturing a relationship even after a no, because you know they could introduce you to someone or make a career move that could lead to a sale.<\/p>\r\n It\u2019s perseverance that differentiates successful salespeople from the unsuccessful, and it will help you stay the course, even when you\u2019re discouraged or disappointed.<\/p>\r\n Have a clear vision<\/strong><\/p>\r\n The road to success isn\u2019t easy. You need to have a mental map of the\u00a0goals<\/a>\u00a0you want to achieve. Make sure you write them down, and post them where you can see them every day.<\/p>\r\n Handling setbacks<\/strong><\/p>\r\n When facing a setback, there are three things you need to do:\u00a0pause<\/strong>,\u00a0assess<\/strong>, and then\u00a0identify\u00a0<\/strong>the problem. When a door closes, ask yourself, \u201cIs it really closed?\u201d<\/p>\r\n Remain calm as you analyze the situation. Break down the problem into smaller parts and figure out your next move. For example, why is a prospect saying no? Do they need more education on your product? Do you need to add additional features?<\/p>\r\n Taking the time to analyze the situation can help you come up with solutions that you wouldn\u2019t have seen if you had just given up.<\/p>\r\n One key quality of a successful salesperson is flexibility. Flexibility in this context is the ability to adjust to whatever a situation requires.<\/p>\r\n Each prospect is different, and you need to be able to adjust quickly to make sure your message and solution fit their needs. (This is also one of the reasons listening is so important. The prospect will tell you what they need,\u00a0if you\u2019re paying attention<\/em>.)<\/p>\r\n Be open-minded<\/strong><\/p>\r\n It\u2019s easier to respond to a situation if you fully understand it. Focus on\u00a0relationship selling<\/a>. Figure out what matters to the prospect, what their needs are, and what they\u2019re looking for in a solution.<\/p>\r\n Stay up to date<\/strong><\/p>\r\n Not only do you need to be flexible with people, you need to be able to adapt the way you work to the technology available to you. Stay up to date. Test new tools as they become available. Stay on top of the changes in your industry. And always be growing your skills.<\/p>\r\n Plan ahead<\/strong><\/p>\r\n There is no way to know what the future folds, but you should always plan ahead. It every deal, anticipate the objections that might arise, and plan for them. Have a ready answer for the questions and concerns that are most likely to come up.<\/p>\r\n Not every account is closed-won the minute you make an offer. A good salesperson knows how to effectively negotiate and find terms both you and the prospect are happy with.<\/p>\r\n It takes skillful negotiation to\u00a0overcome objections<\/a>\u00a0and come up with creative solutions to effectively close the deal. Here\u2019s where your natural conflict resolution and resourcefulness will shine.<\/p>\r\n Here are some skills you can master to help you\u00a0get better at negotiations<\/a>\u00a0and protect your profit margins.<\/p>\r\n Time it right<\/strong><\/p>\r\n Before you enter negotiations, you need to answer all questions and overcome all objections. By now, the only thing you should be talking about is terms. Get the agreement in principle.\u00a0Then<\/em>\u00a0you can iron out the details of the deal.<\/p>\r\n Don\u2019t just negotiate the price<\/strong><\/p>\r\n The prospect wants to get the best deal possible, but that\u2019s not all that they want. They want solutions, which means you can bring other things to the table:<\/p>\r\n Make sure you understand what the customers needs, so you know the non-monetary terms can be negotiated.<\/p>\r\n Keep it equitable<\/strong><\/p>\r\n The best deals give a win to both sides of the table. Don\u2019t give away too much, but be prepared to give as much (if not more) value than you\u2019re getting from the deal.<\/p>\r\n Curiosity has the tendency to take care of nearly everything else that you need to be successful in your role.<\/p>\r\n When you\u2019re curious, you find answers.<\/p>\r\n When you\u2019re curious, you seek out\u00a0new tactics<\/a>.<\/p>\r\n When you\u2019re curious, you ask questions of other top performers.<\/p>\r\n This isn\u2019t something to be done in the beginning of your career. It\u2019s something to be done over your entire career. I\u2019m nearly 20 years into my sales career<\/a>, and every day I spend a much larger portion of my time asking questions than making statements.<\/p>\r\n Curiosity shows itself when you spend your time seeking out the information you need to be successful.<\/p>\r\n Are there simple questions where you can find the answer on Google? Find them. Are there resources on your company intranet that answer your question? Download them. Want to find out how the best people talk about a particular product in your bag? Hunt them down and buy them a coffee.<\/p>\r\n Curiosity is a small investment that pays massive dividends.<\/p>\r\n Sales is much more of a science and much less of an art than people believe. Because of that, it\u2019s important that, as a salesperson, you know the science behind your success.<\/p>\r\n Once you know these answers (seek them out from your manager if you don\u2019t have them), you can start optimizing your entire sales funnel to run as effectively as possible.<\/p>\r\n But remember, the only way to stick to the funnel metrics you\u2019ve defined is to be as organized as possible.<\/p>\r\n The best reps I\u2019ve ever worked with know exactly what they are doing every single day. They are diligent about notes in their CRM, and they live both their personal and professional lives out of their Google Calendar. They never miss a meeting, a phone call, or an opportunity for follow-up.<\/p>\r\n Create your own system for staying organized. I recommend a color-coded Google calendar and phenomenal attention to detail in your\u00a0CRM<\/a>. When you\u2019re managing a pipeline of 40+ deals, you\u2019ll thank me.<\/p>\r\n We all know that successful sales reps absolutely\u00a0must<\/em>\u00a0have a social media presence. With incredible prospecting<\/a> and relationship building tools like LinkedIn at your fingertips \u2013 why wouldn’t you take advantage?\u00a0<\/p>\r\n That said, it\u2019s not enough to simply share any relevant content you see without comment. In fact, this could do more harm than good.\u00a0<\/p>\r\n Remember: everything you share on social media should be geared towards building your personal brand.\u00a0<\/p>\r\n This means out with the old, irrelevant content that\u2019s not offering any fresh insights, and in with genuinely useful posts that will add value to your audience.\u00a0<\/p>\r\n Treat LinkedIn and all of social media with respect. Create an engaging, personalized, and inviting online persona that attracts people to your brand and your company.\u00a0<\/p>\r\n How? Read on for our top tips for mastering sales on social.\u00a0<\/p>\r\n Create engaging graphic design\u00a0<\/strong><\/p>\r\n Just because you\u2019re an expert at Canva \u2013 or\u00a0other drag-and-drop Canva alternatives<\/a>\u00a0\u2013 doesn\u2019t make you a creative genius. If you have access to a marketing\/creative department, use it. If not, keep your designs clean and simple.\u00a0<\/p>\r\n Use good spelling and grammar\u00a0<\/strong><\/p>\r\n No one\u2019s saying you have to be the next Jane Austen to post an update, but take a moment to pop your text through a spell checker or one of the many free text-checking tools. Grammarly and Readable are both great, free options for social media updates.\u00a0<\/p>\r\n Make the most of your existing network<\/strong><\/p>\r\n Instead of harassing complete strangers to join your network or buy your product, leverage your existing network to make introductions to people outside of your network. Having an introduction is far more effective than simply hoping your random InMail\/connection request will be accepted.<\/p>\r\n RELATED:\u00a0<\/em><\/strong>20 Steps to Optimize Your Social Profiles for Selling<\/em><\/a><\/p>\r\n Focus on relationship building, not the hard sell<\/strong><\/p>\r\n Nothing will endear you\u00a0less\u00a0<\/em>to a prospect than spouting tired old sales mantras. Social selling is less about the hard sell, and more about relationship building and consultative selling<\/a>.\u00a0<\/p>\r\n15 Sales Skills<\/h2>\r\n
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1. Find your comfort level
<\/h2>\r\n
How to do it<\/strong><\/h3>\r\n
2. Learn to habit stack<\/h2>\r\n
<\/p>\r\n
3. Get strategic about prospecting<\/h2>\r\n
4. Become an industry expert<\/h2>\r\n
<\/p>\r\n
5. Supercharge your communication<\/h2>\r\n
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6. Stay on the radar
<\/h2>\r\n
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7. Harness your empathy<\/h2>\r\n
How to become more empathic<\/strong><\/h3>\r\n
8. Be a team player
<\/h2>\r\n
How to become a better team player<\/strong><\/h3>\r\n
9. Always persevere
<\/h2>\r\n
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How do you cultivate perseverance?<\/strong><\/h3>\r\n
10. Learn to be flexible<\/h2>\r\n
How to become flexible<\/strong><\/h3>\r\n
11. Become a master negotiator<\/h2>\r\n
How to be better at negotiating<\/strong><\/h3>\r\n
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12. Foster curiosity
<\/h2>\r\n
13. Hone your organization skills<\/h2>\r\n
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14. Be a Useful Contributor on Social Media<\/h2>\r\n