While alternative ways of communicating with businesses are growing in popularity, phone calls remain the main way that customers get in touch. Managing these calls requires a team of skilled agents, and software that enables them to excel. Image source What is Call Center Software? Call center software is more than something that connects agents …

Sales engagement “platforms” were virtually unheard of before 2013, but they’re now rapidly becoming a mainstream software category. For many, however, sales engagement is still somewhat of a fringe term that leaves a lot of questions unanswered, such as: What is sales engagement? How does it differ from sales enablement? What do sales engagement platforms do? …

There are many ways to pursue sales referrals and generate new business, but one of the most effective is also one of the most underutilized: asking your current customers. Referrals are one of the best tools for generating quality leads. For example, referral marketing platform Referral Candy has seen success rates climb as high as …

Our team at Mailshake has helped thousands of customers send millions of cold emails. We’ve also written extensively on the subject. We took all of our first-hand experience and distilled what we’ve learned down to fewer than 600 words. Still have some questions? Scroll down for sources that dive deeper into everything we cover in …

Statistics reporting on sales performance can seem pretty grim. For instance, consider that, according to data points compiled by Mailshake: Less than 50% of initial prospects turn out to be a good fit. 58% of buyers state that sales meetings aren’t valuable. 82% of B2B buyers think sales reps are unprepared. But although some people …